Why we don't train on your customer conversations

E-commerce support contains sensitive information: order details, complaints, health or delivery edge cases, and personal identifiers. Using that data to train general models for other companies is a non-starter for many teams—and for us.

Humane Plus is built so that improvements from your feedback apply in your environment. We do not use your customers' conversations to train shared foundation models for unrelated tenants. That keeps competitive and privacy expectations aligned with how modern brands want to work with AI.

This posture complements technical measures like encryption and access control. Together, they support GDPR-minded operations and the simple promise: your agent learns to sound like you for you—not for everyone else.