AI customer support
AI customer service that responds like you. Without giving up control.
90% automated. Every reply sounds like you wrote it yourself.
Cancel anytime.
50+ e-commerce shops in DACH save hours every day.
How Humane.Plus works
AI that responds like you didn't exist. Until now.
Hi, I'd like to request a refund for an ordered product. It arrived damaged.
Automatic reply mode
90% of requests are answered before you've even read them. With real order data, live tracking and your tone. No copy-paste, no AI feel. The hours you spend in support today belong to you from now on.
Intelligent returns management
Every return is automatically linked to the order. Your customer is guided step by step through the process, from the request to the refund. You save 75% of the time you spend on each return today.
Prevents escalations before they happen
Before a reply reaches your customer, the system checks if it fits. Tone, content and your rules are verified before it goes out. The result: 60% fewer escalations and 80% fewer negative reviews.
Learn once, get it right every time
You set your rules once: goodwill limits, return deadlines, exceptions. If a reply doesn't fit, you correct it once. The AI remembers and gets it right from then on. No prompt engineering, no repeated corrections.
With Humane.Plus we have another tool in our backend to support our customers. The AI answers in the individual style of each brand and streamlines the communication with the customers.
Malte Fritz LückADVNTG | Growth Marketer
The features that set us apart
Not just automated. Intelligent, adaptable, and human.
Set up once. Automatic forever.
In 4 steps your support is live and you never have to handle it yourself again.
Enterprise security
AES-256 encryption, GDPR-compliant German servers, and zero-training policy. Your customer data is never used for AI training — your agent learns exclusively for you.
Global reach
Multi-language support and worldwide availability. Serve customers in their language, wherever they are.
Pay for tickets, not features
Business Rules, Training, De-escalation — all included. You only choose ticket volume.
Starter
100 tickets included
then €0.49 per ticket
Included in every plan
- Omnichannel Support
- Shopify and WooCommerce Integration
- DHL, DPD, Hermes and UPS Live-Tracking
- Business Rules Engine
- Psychological De-escalation
GrowthPopular
500 tickets included
then €0.40 per ticket
Included in every plan
- Omnichannel Support
- Shopify and WooCommerce Integration
- DHL, DPD, Hermes and UPS Live-Tracking
- Business Rules Engine
- Psychological De-escalation
Scale
1,000 tickets included
then €0.35 per ticket
Included in every plan
- Omnichannel Support
- Shopify and WooCommerce Integration
- DHL, DPD, Hermes and UPS Live-Tracking
- Business Rules Engine
- Psychological De-escalation
Enterprise
From 1,000 tickets
Custom pricing
Included in every plan
- Omnichannel Support
- Shopify and WooCommerce Integration
- DHL, DPD, Hermes and UPS Live-Tracking
- Business Rules Engine
- Psychological De-escalation
Frequently asked questions
Still have a question? Write us directly on WhatsApp.
