What counts as a ticket on your plan?

We bill around support volume because it maps to the work your infrastructure handles: triage, drafting, tooling calls, and delivery. In practice, a ticket corresponds to a customer inquiry (for example an email thread or equivalent channel item) that flows through Humane Plus.

Exact counting can depend on your integration and channel setup; your dashboard is the source of truth for usage. Plans are designed so features are not nickel-and-dimed—you choose capacity, not individual toggles.

If you are forecasting growth, start from your current monthly conversation count and add headroom for seasonality.